For 100 years, locally owned and operated!

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Yes. We stand by our craftsmanship. All Kanell’s custom frames and spring systems come with a Limited Lifetime Warranty, 

We accept all major credit cards, venmo, apple pay ,PayPal, and cash.

Please contact us promptly to make the necessary arrangements.

That is exactly why we offer custom sizing! Whether you need a sofa that is exactly 83 inches to fit a specific nook or a sectional with an extra-deep chaise, we can adjust our frames to fit your floor plan perfectly.

How long does a custom order take?

Because each piece is handcrafted to your specific dimensions and fabric choice, our current lead time is typically 3-4 weeks from design approval to delivery.

Can I change my mind after ordering?

We offer a 24-hour grace period after your order is placed for any changes. Once the frame construction begins, the specifications are locked in to ensure timely delivery.

1. Custom & Made-to-Order Items (Final Sale)

Because each custom or made-to-order piece is crafted specifically to your unique specifications (dimensions, fabrics, and layout), all custom orders are Final Sale and non-returnable. We do not accept returns, exchanges, or cancellations once production has commenced.
2. Non-Custom / Standard Items

Standard, non-custom stock items are eligible for return within 14 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return freight shipping fees, and a 15% restocking fee applies.

3. Damaged, Defective, or Incorrect Orders

We inspect all custom pieces prior to dispatch. However, if your order arrives damaged during transit or with a manufacturing defect:

 In Transit or Refused Deliveries

Custom orders refused at the time of delivery for reasons other than shipping damage will not be eligible for a refund.