Return Policy

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Return & Refund Policy (Custom & Made-to-Order)
1. Custom & Made-to-Order Items (Final Sale)Because each custom or made-to-order piece is crafted specifically to your unique specifications (dimensions, fabrics, and layout), all custom orders are Final Sale and non-returnable. We do not accept returns, exchanges, or cancellations once production has commenced.
2. Non-Custom / Standard ItemsStandard, non-custom stock items are eligible for return within 14 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return freight shipping fees, and a 15% restocking fee applies.
3. Damaged, Defective, or Incorrect OrdersWe inspect all custom pieces prior to dispatch. However, if your order arrives damaged during transit or with a manufacturing defect:
Inspect your delivery immediately upon arrival.
Note any damage on the carrier's Bill of Lading (BOL) prior to signing.
Contact us within 48 hours at [Your Support Email / Phone Number] with photos of the damaged item and packaging.
We will repair, replace, or resolve freight-damaged items at no additional cost to you.
4. Orders In Transit or Refused DeliveriesCustom orders refused at the time of delivery for reasons other than shipping damage will not be eligible for a refund.
 

Return & Refund Policy
1. Return Window: We accept returns up to 30 days after your order has been delivered. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
2. Item ConditionTo be eligible for a return, your item must be in new, unused condition, in its original packaging, and include all original tags and hardware. Custom, personalized, or clearance items marked as final sale are non-returnable.
3. Return Shipping & Fees
Standard / Change of Mind Returns: Customers are responsible for return shipping costs. A restocking fee of [e.g., $0 / 10%] applies.
Defective, Damaged, or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We will provide a prepaid return label and cover all return costs.
4. How to Initiate a Return
Email us mrabarney@live.com with your order number and reason for return.
Once approved, you will receive instructions and the return shipping address.
Package the item securely and ship it to the designated address.
5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed back to your original payment method within 3 to 5 business days.